Our Approach

Thank you so much to all our wonderful clients for being so understanding throughout the COVID pandemic. We wanted to update you as to how our services have changed recently; we are now able to offer all vaccinations as well as non-urgent procedures. If you believe your animal is due a vaccine please contact us to get them booked in either by phone on 745999, or via our online booking facility at here.

We are able to accept clients into consults with their pets if they wish; we kindly request that only 1 person comes in at a time and that masks are worn. If the consult runs over 15 minutes, we will need to take your details for track and tracing, or continue the consultation outside.

Reception is open to allow collection of food and medications, and to take payment, however we ask that strict social distancing of 2m from others is adhered to; this may mean that you need to wait outside during busy periods.

We are thrilled to also restart our home visits 3 days a week; again, we ask for social distancing to be adhered to and masks to be worn, and would advise booking well in advance.

As always we politely ask that if you have any signs or symptoms that could be consistent with COVID, have recently travelled, or been in contact with a positive individual, you make us aware so that we can ensure your pet receives the treatment they need whilst ensuring safety of all clients and staff.

We look forward to seeing you all again very soon!

Emily, Ruth & The Team at All Pets.

Click here to contact us

Lockdown Updates

We have compiled a list of frequently asked questions and put together some advice pages to help alleviate concerns you may have. You can also get in touch via our email, Facebook page and phone, however we politely ask that you try to keep our phone lines as free as possible to allow emergencies to get through.

Is All Pets still open?

Yes! As an essential business we will endeavour to remain open throughout the pandemic. Along with many other businesses we have had to take drastic measures in order to protect both staff and clients, to maintain our standard of care to patients and to ensure we survive as a business.

As veterinary surgeons we are regulated by our governing body the Royal College of Veterinary Surgeons (RCVS). During the pandemic we are following guidance issued by the RCVS and other professional bodies such as the British Veterinary Association (BVA) who work closely with the UK government. This guidance is changing frequently, so please regularly check our website and social media channels for updates.

Currently, we are only able to provide appointments at the practice for urgent and emergency care alongside some* routine procedures and vaccinations.

If you have an animal emergency please call the practice immediately on 01534 745999 or 07700 722994 during out of hours.

*please see below or contact the practice for more information.

My pet is due their vaccination – can I bring them in?

As of the 14th April 2020, and following revised guidance from the RCVS and BVA, All Pets are now permitting the following vaccinations on a risk assessed basis:

  1. Primary vaccination courses for puppies and kittens
  2. First year adult vaccinations for dogs and cats
  3. Rabbit vaccinations

If your pet is due their annual vaccination and health check but does not fall into the categories above, we strongly advise that you book a video consultation. The video consultation is an excellent opportunity to discuss concerns you may have, for the vet to see your animal and to give advice and take appropriate action where necessary. It also means we can continue to dispense any prescription parasite control and medicines. The cost of the video consultation is redeemable against the vaccination once permitted.

Please note we are not offering Kennel Cough vaccinations at this time, and Rabies vaccinations will be assessed on an individual basis.

I am on the Pet Health Plan, will I still receive my check ups and treatments as part of the plan?

Yes. All 3 and 6 month health checks will now be conducted via video consultation and are included as part of your plan. If your pet is due their vaccination we advise you follow the guidance laid out in the question above, and note that the video consultation charge will not be applied to PHP members.

How do I maintain social distancing if I have to bring my pet in?
Following the government social distancing order, we are no longer allowing clients into the building. This is to protect both you and our staff. Please remember to bring your mobile phone, as on arrival we ask that you phone reception to let us know you’re here. The vet will then phone you once we’re ready to start the consultation and advise how we safely transfer your pet into the building. Cats and smaller animals must be in secured carriers, and dogs must be on leads that cannot slip off.

My animal had a routine surgery booked in, do I need to cancel?

We are contacting all clients with routine procedures booked to advise them of cancellation. Under the RCVS guidance we are unable to perform any routine procedures unless postponing them would impact animal health and welfare in the immediate future. Each case is assessed on an individual basis, however in some cases neutering will be permitted, please contact the practice to discuss this further.

Due to the government social distancing order, clients are currently not allowed into the practice. Please phone reception on arrival and your medication will be placed outside for you to collect in a safe manner. We are also offering deliveries of both food and medication should you be unable to collect in person.

Can I still collect food and repeat prescriptions?

Yes. The same rules apply for requesting repeat prescription medication, we require a minimum of 48h notice and your pet may need a video consultation with the vet depending on their medication and if they haven’t been seen in 6 months. We are no longer accepting cash payments so ask that all items are paid for over the phone prior to collection.

My pet is unwell, but it is not an emergency, what should I do?

Please book a video consultation with one of our vets either via the website homepage, our Facebook page or by phoning the practice. Should your animal subsequently require a visit to the clinic, the video consultation fee will be fully redeemable against the cost of your consultation. The fee for our video consultations is £31.50 per animal and we require this to be prepaid via BACS or telephone.

For those clients without access to video technology, we are also offering telephone consultations.

Are you still doing home visits?

For the safety of our staff and clients, and to comply with the government social distancing order, we are no longer offering home visits unless in extreme circumstances. Please call us should you wish to discuss this in further detail.

Am I able to make a direct insurance claim if my pet is insured?

All Pets is still able to process direct insurance claims as long as you meet the previously established criteria for doing so. However, we must make clients aware that the RSA insurance group is no longer able to pay claims directly to the vet, and so we are currently unable to process direct claims for RSA insurance policies. This includes the following companies:

More Than
Tesco
Marks and Spencer
John Lewis
Argos
Our team is working incredibly hard to process your claims as quickly as possible in order to reduce any delay on your refund.

I am self isolating so cannot come in, what should I do?

If it is to collect food and medication orders, we are able to send some items via the postal service or we offer a delivery service to your house.

If it is because your pet is unwell, we advise you contact the practice to discuss whether it is suitable for your pet to be seen via a video consultation, and to discuss transport options to the clinic if not.

I saw on the news that cats should be kept inside?

Following a BBC report about keeping cats inside, the BVA released a statement to clarify their position on this issue. To summarise, the advice to keep cats indoors applied to cats from COVID-19 infected households, or those households that were self isolating. Their full statement can be read here: https://www.bva.co.uk/news-and-blog/news-article/bva-statement-on-cats-and-covid-19/

To read about how you can keep your cat safe during this pandemic please visit our advice page.

Covid-19 Keeping Pets Safe

First and foremost, there is no evidence to show that animals can pass COVID-19 to humans.

Pets may act as a ‘fomite’ for the virus, meaning that if they come into contact with the virus it may survive for a period of time on their fur – this is more of a concern to veterinary staff when treating animals from COVID-19 positive households. It is advisable however, not to touch animals that do not live with you and to always practice good hand hygiene.

The following information has been compiled by the pharmaceutical company MSD to provide some useful tips on how to keep your pets safe in these unprecedented times.

Dogs

Many diseases can be spread direct from dog to dog (e.g. so-called “kennel cough”) so it is important to practice ‘social distancing’ for your dog:

  • Avoid close contact between your dog & other dogs
  • Keep your dog on a short lead when other dogs are about to avoid contact
  • Avoid walking dogs in areas and at times where there are a lot of other dogs
  • Avoid your dog drinking from common water bowls & sharing toys with other dogs
  • Avoid petting other people’s dogs and cats during this time

Some diseases (e.g. leptospirosis or parvovirosis) can be picked up from wildlife or the environment so avoid exercising pets in high risk areas and prevent high risk activities:

  • Avoid your dog accessing ditches, ponds, lakes & rivers or drinking from any of these water sources or puddles
  • Avoid your dog coming into contact with wildlife (especially rodents) or scavenging
  • Avoid free access to or exercising your dog in farmyards, in the vicinity of stables, poultry flocks or anywhere else where rodents are likely to be present in increased numbers
  • Avoid allowing your dog access to sniff at other dog’s faeces
  • Pick up your dog’s faeces whilst on a walk and dispose hygienically

Some diseases are spread by external parasites e.g. Babesiosis or Lyme disease (ticks), so reducing the risk of your dog being bitten by these insects is important if you are in a risk area:

  • Avoid exercising your dog in tick habitats such as areas of forestry and parkland and/or use veterinary recommended parasite control that is effective against both fleas and ticks.
  • It is important to keep up your pet’s worm control based on their lifestyle and risk factors
  • Note that vets are now permitted to prescribe these preventative parasite control products remotely

Cats

Since many diseases can be spread direct from cat to cat (e.g. feline ‘flu, feline leukaemia) it is important to try to minimise contact with other cats – especially where there may be stray cats in the area:

  • Keep cats indoors where possible (provided this doesn’t cause excessive stress to your cat), if not then limit their time outdoors to during the day and try to bring them in overnight when cats are typically more active, to reduce the risk of cats fighting
  • Maintain effective control against fleas and ticks to minimise risks from these parasites
  • Avoid petting cats and dogs that do not belong to you to avoid passing on diseases to them from your hands

Rabbits

The two vaccine-preventable diseases of rabbits (myxomatosis and rabbit haemorrhagic disease (RHD)) are both present within the wild rabbit population and, although they can be spread by close contact, they can also be spread by biting insects such as fleas and mosquitoes:

  • Bring rabbits indoors, if possible, but if not then house them away from any possible contact with wild rabbits and in insect-proof housing (e.g. with insect screens or fine netting across the openings)
  • Regularly use a veterinary-approved flea product for rabbits (be sure to use products labelled for rabbits, as some flea products can be toxic to them)
  • Consider the use of fly repellents and other control measures outside the rabbits housing
  • Maintain excellent cage hygiene
  • Feed mainly good quality grass or hay as the main food, minimise obesity and gastrointestinal problems by feeding only a limited quantity of a complete pelleted food, avoiding or minimising treat items such as carrots, which contain a lot of sugar
  • Check your rabbit’s behaviour and physical condition twice a day during the warmer months to make sure soiling does not occur around your rabbit’s hindquarters
  • Consider the use of an appropriate product to prevent fly-strike if rabbits are housed outdoors