Is All Pets still open?
Yes! As an essential business we will endeavour to remain open throughout the pandemic. Along with many other businesses we have had to take drastic measures in order to protect both staff and clients, to maintain our standard of care to patients and to ensure we survive as a business.
As veterinary surgeons we are regulated by our governing body the Royal College of Veterinary Surgeons (RCVS). During the pandemic we are following guidance issued by the RCVS and other professional bodies such as the British Veterinary Association (BVA) who work closely with the UK government. This guidance is changing frequently, so please regularly check our website and social media channels for updates.
Currently, we are only able to provide appointments at the practice for urgent and emergency care alongside some* routine procedures and vaccinations.
If you have an animal emergency please call the practice immediately on 01534 745999 or 07700 722994 during out of hours.
*please see below or contact the practice for more information.
My pet is due their vaccination – can I bring them in?
As of the 14th April 2020, and following revised guidance from the RCVS and BVA, All Pets are now permitting the following vaccinations on a risk assessed basis:
- Primary vaccination courses for puppies and kittens
- First year adult vaccinations for dogs and cats
- Rabbit vaccinations
If your pet is due their annual vaccination and health check but does not fall into the categories above, we strongly advise that you book a video consultation. The video consultation is an excellent opportunity to discuss concerns you may have, for the vet to see your animal and to give advice and take appropriate action where necessary. It also means we can continue to dispense any prescription parasite control and medicines. The cost of the video consultation is redeemable against the vaccination once permitted.
Please note we are not offering Kennel Cough vaccinations at this time, and Rabies vaccinations will be assessed on an individual basis.
I am on the Pet Health Plan, will I still receive my check ups and treatments as part of the plan?
Yes. All 3 and 6 month health checks will now be conducted via video consultation and are included as part of your plan. If your pet is due their vaccination we advise you follow the guidance laid out in the question above, and note that the video consultation charge will not be applied to PHP members.
How do I maintain social distancing if I have to bring my pet in?
Following the government social distancing order, we are no longer allowing clients into the building. This is to protect both you and our staff. Please remember to bring your mobile phone, as on arrival we ask that you phone reception to let us know you’re here. The vet will then phone you once we’re ready to start the consultation and advise how we safely transfer your pet into the building. Cats and smaller animals must be in secured carriers, and dogs must be on leads that cannot slip off.
My animal had a routine surgery booked in, do I need to cancel?
We are contacting all clients with routine procedures booked to advise them of cancellation. Under the RCVS guidance we are unable to perform any routine procedures unless postponing them would impact animal health and welfare in the immediate future. Each case is assessed on an individual basis, however in some cases neutering will be permitted, please contact the practice to discuss this further.
Due to the government social distancing order, clients are currently not allowed into the practice. Please phone reception on arrival and your medication will be placed outside for you to collect in a safe manner. We are also offering deliveries of both food and medication should you be unable to collect in person.